Provide the name the order was placed under or the order #.
Provide an mail or phone number for contact purposes.
Tell us the item(s) to be returned/exchanged and the reason. If exchanging, provide the size you need.
If returning the item, send it back with tracking (in original shipping box/bag when possible) with tracking
If exchanging, it is easiest & quickest for you to purchase the item you would like to exchange, when you receive it, use the provided shipping label and the same shipping box/bag to ship back the returning item. Once received we will process a 100%* refund of the exchanged item.
Shipping Address: Black Wagon Kids 3964 N. Mississippi Ave. Portland, OR 97227
*100% refund depends on new unused condition of item.
Store Credit In the event that you wish to exchange for an item of lesser value, we will issue you a credit for the difference in the form of a coupon code that can be used online or in store with no expiration date.
In the event that you wish to exchange for an item of greater value, please contact us for payment over phone or we can invoice you via email.
Customer Service Please contact us via our web form or call 503-916-0000 with any questions you have about the items on our site. We pride ourselves on our customer service, and we'll be happy to make recommendations regarding sizes and styles.