Returns & Exchanges

Thank you for shopping our small family owned business.
We are proud of the items we carry at Black Wagon and stand by them.

Return / Exchange Policy

We accept returns for items in the event they have any manufacturing flaws or defects. Photos and description of the damage will be requested.
All sale item purchases are final.
Store credit or exchange is always preferred, but in some cases a refund will be issued. This is a case by case basis.
Returns & exchanges must be unused and in their original packaging.
Returned items must be received within 20 days of delivery date (domestic USA) or 20 days outside USA
Returns and exchanges will be processed immediately upon receipt
Items may be exchanged for another of equal value, or for store credit toward a future purchase.
Return shipping costs are the customers responsibility (see instructions below). We recommend purchasing shipping with tracking.

Instructions for Returning or Exchanging an Item
Returns and exchanges will be processed immediately upon receiving them at Black Wagon.

Information we need:

First, contact us to let us know
Contact form or by phone 503-916-0000
Provide the name the order was placed under or the order #.
Provide an mail or phone number for contact purposes.
Tell us the item(s) to be returned/exchanged and the reason. If exchanging, provide the size you need.
If returning the item, send it back with tracking (in original shipping box/bag when possible) with tracking
If exchanging, it is easiest & quickest for you to purchase the item you would like to exchange, when you receive it, use the provided shipping label and the same shipping box/bag to ship back the returning item. Once received we will process a 100%* refund of the exchanged item.

Shipping Address:
Black Wagon Kids
3964 N. Mississippi Ave.
Portland, OR 97227

*100% refund depends on new unused condition of item.

Store Credit
In the event that you wish to exchange for an item of lesser value, we will issue you a credit for the difference in the form of a coupon code that can be used online or in store with no expiration date.

In the event that you wish to exchange for an item of greater value, please contact us for payment over phone or we can invoice you via email.

Customer Service
Please contact us via our web form or call 503-916-0000 with any questions you have about the items on our site. We pride ourselves on our customer service, and we'll be happy to make recommendations regarding sizes and styles.

Thanks again for shopping at Blackwagon.com!